How To Add Contacts To Outlook Address Book

Issue:
-POP/IMAP email users upgraded their Outlook client and imported contacts from their old Outlook client to the new Outlook client and the following happened:

-Their contacts are missing from their Outlook address book
-When they type a few letters from the To: field, it does not auto-complete the email address

Reasons:
-Outlook Address Book Service is installed
-Contact folder to your Outlook address book is not enable

Solution:
Make sure the Outlook Address Book service is added to the profile.  You can verify by doing the following;

1. Open the Address Book lists for your mail profile.

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Outlook 2007

Tools—> Account Settings…—> tab Address Books

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Outlook 2010 & Outlook 2013

File—> Account Settings—> Account Settings…—> tab Address Books

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AccountSettings-AddressBooks

Above is an example from Outlook 2010. Highlighted is what you should have.

2. If the Outlook Address Book service is already added (as seen above), then go to your, “Contact” properties —>Outlook Address Book (tab) and place check-mark on, “Show this folder as an email Address Book” as seen below:

ContactsProperties-OutlookAdressBook

Above: Place check-mark on, “Show this folder as an email Address Book”.

3. If the Outlook Address Book service has not been added yet, press the New… or Add… button.
4. Select “Additional Address Books” and click Next.
5. Choose “Outlook Address Book” and click Next.
6. You’ll be prompted that you must close and restart Outlook for changes to take effect.
7. Press OK and close and restart Outlook.
8. The service is now added.

reference: http://support.microsoft.com/kb/287563

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